I lost my 2FA backup codes and therefore sent a request email to disable it to [protected]@bitbns.com with the documents listed on this webpage :https://bitbns.freshdesk.com/support/solutions/articles/[protected]-i-lost-acce...⇄
I haven't heard back from bitbns ever. I emailed them on 9th May and there has been no response to my request.
I cannot sell or buy crypto from bitbns unless they disable my 2FA. I am extremely frustrated and disappointed with bitbns.
I also raised a ticket for the same. My ticket id is 249817. Was this information helpful? | 
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