Greetings,
In 2020, I purchased an air conditioner. However, it stopped cooling, so on March 31st, I registered for a service by Blue Star as I wanted it fixed before the summer season. Four electricians from Blue Star's service provider, JD. Refrigeration, arrived and took two days to repair the AC. Although it seemed to be working fine, I was unsure if it was up to the mark, so I did not provide them with the OTP. They provided me with a bill of INR 12, 400, but after receiving a discount of INR 400, I paid them INR 12, 000.
However, a few days later, I attempted to use the AC as the weather was hot, but it did not cool at all and instead emitted hot air. I attempted to contact JD. Refrigeration, but they did not respond to my calls. On rare occasions when they did answer, they provided me with invalid reasons for not being able to repair it, claiming that some customers had confiscated their technician's tools and were refusing to return them. The representative was impolite.
In addition, I contacted Blue Star via email and phone, but they did not take any action to address my problem. They always informed me that the case had been registered, but they would subsequently cancel it for no apparent reason. I am now unsure what to do and have contacted other electricians because the heat is unbearable. I would appreciate a refund for this faulty service. Was this information helpful? | 
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