[Resolved] Blue Star India — Air conditioner blue star got defective in year

faiyad abdul hameed

Feb 14, 2022

Address:

Kannur

I bought Bluestar 3star inverter AC from Kanankandy kannur, around 1years ago. The PCB of the AC stopped working properly hence, swing functionality started malfunctioning(As per the technician visited for investigation from Bluestar service center 3 days back .so I lodged a complaint(Ticket Dated 14 th Feb 2022.Since then, still they don’t have parts

But the fact is, I got the call from the Bluestar service center and saying that you have to pay the amount pcb card which is around rs 8000.issue.'PCB spare not available'.
Ticket numbers for your reference -

B[protected]

In the mean while I got the response from Bluestar service center from kannur that the PCB spare part is on the way, it will take time

Unfortunately this has not happened.I am totally clue less what is going on.

The service partners have no clue, their customer support have no clue, neither does their service engineers. Whenever I call, they keep saying parts will be available soon.

This kind of support from the company like Bluestar not expected.I'm very much frustrated with this experience.

Request you to look into this matter urgently and help resolving without any further delays and also complete my job-under warranty

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Mar 28, 2022

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2022

Blue Star India Customer Care's response Hi Faiyad,

We regret the inconvenience caused and request you to forward your complaint ticket number to us for handling your complaint on a priority basis.

If you have not registered your complaint, kindly call our customer care toll free contact no.[protected] and share the ticket number or write to our [protected]@bluestarindia.com with the below details.

Details Required :

1. Customer Name
2. Registered contact no.
3. Date of Purchase
4. Location
5. Complaint Ticket no (if generated)

We look forward to serving you and promise you our best service at all times.

Verified Support

Feb 15, 2022

Blue Star India Customer Care's response Hi Faiyad, we have your details and our team will connect with you in this regard at the earliest.

Verified Support

Feb 25, 2022

Blue Star India Customer Care's response Hi Faiyad, we are glad to know that your issue has been resolved. Do let us know if you need assistance with anything else, we'll be happy to assist you.