| Address: | Kolkata, West Bengal, 700047 |
We had purchased an a/c (Model no - bo/5hw18sbu) last year 14th april’2016 from sales emporuim nagerbazar, dumdum kolkata branch. Since we had installed the ac there was very light cooling and after around 1 month there was completely no cooling. During aug’16 we had again raised a complain to bluestar with this same problem. The service guy visited and reported that there was leakage in gas due to which the cooling was not happening and he refilled the gas again. Till oct’16 we had run the a/c and it was working fine. However now again the same problem is appearing and we have again booked for technician who had visited today (Complaint no. B[protected]). He said that there has been problem in ac and had taken the entire machine with him.
If this problem is appearing within one year of purchase then i am extremely doubtful on the quality of the product delivered to us. Please replace this machine since this has been a harassing one since it has been installed. Moreover within few day warranty of the product will be over and charges would be levied upon such problems. Please ensure this as an escalation and i want this product to be replaced on urgent basis. Or else this would be reported to higher authorities. Was this information helpful? | 
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