[Resolved] Blue Star India — Pathetic response from Vasantham enterprises - ticket reference number for Blue Star AC - Room Air Conditioner is B[protected]

Jeba Samuel Raj

Jul 4, 2022

Address:

Tambaram

I'm deeply shocked by the overall after sale experience with bluestar 5 star Inverter ac service. I have raised a ticked on May 31, 2022 for the noise and ice formation issue and after a week a technician visited from vasantham enterprises Tambaram. He informed the rotor fan needs replacement I asked to proceed. Its been more than a month the center is not providing any information and we are living in chennai heat after spending 50k for this piece of failure AC.

Please see the ticket details attached
Your ticket reference number for Blue Star AC - Room Air Conditioner is B[protected]
Status: Dispatched
Dealer name: null,
Visit time:[protected]:44:02.000
Sent via: Blue Star Customer Care

I also own another AC from bluestar same model and its giving the same problem now. I made a worst decision of buying a product from bluestar. Please take this matter seriously before I legally proceed on the abuse of consumer rights.

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Sep 10, 2022

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Blue Star India Customer Care's response Hi Raj,

We regret to know about your unpleasant experience and assure you this is not typical of our services. We have noted your complaint and will connect with you at the earliest.

Verified Support

Jul 30, 2022

Blue Star India Customer Care's response Hi Raj,

We are glad to know that your issue has been resolved. Do let us know if you need assistance with anything else, we'll be happy to assist you.