| Address: | Bluestar Service Center, Naya Bazaar, Dhanbad, Jharkhand-826004 |
We have a bluestar ac whose gas leaks out every year. So we decided to replace its aluminium condenser with a copper one. Note that there was no technician visit for this as it was our own decision. We contacted the bluestar service centre and was given a quote of ₹4500 for the condenser alone plus gas filling charges. The service center personnel asked me to send the picture of the AC with its model number label, which I sent him via whatsapp also attached herewith.
He also asked us for at least 50% of the condenser cost in advance. I paid him ₹4000 in advance on 7th March 2022. He had assured us that the condenser would be replaced within 10 days. But instead he made us wait for almost for a month.
His repair technician visited my home on 4th April (28 days after gave him advance payment) with the condenser and just looked at the outdoor unit and said that they had ordered the wrong condenser and it wont fit in our AC unit and left.
Seeing their pathetic service and unreliable time frame for repair I asked for a refund. They gave me only ₹3500 on 11th April and that too after having to constantly ask them for my refund.
It's clearly a malpractice as they charged us ₹500 for doing nothing. It was all their fault as they had ordered the wrong AC part despite me providing them the correct AC model details. Also attached is the receipt I took from them for the advance payment I had made to them.
The service center in question is a Bluestar service Center in Dhanbad, Jharkhand-826004, Phone No. of the bluestar service center: [protected]
These type of malpractices are scamming common consumers like us. Was this information helpful? | 
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