| Address: | ANAND NAGAR, DAHISAR EAST, MUMBAI - 400068 |
Dear Sir / Madam,
I, Mr. Paul Fernandes, owner of the 1.5 ton Blue Star Window AC ( 3W18GBT) which was purchased under invoice no. V. NO: BGD-A-STG156 (TW.V.No. : BR-A-SFT[protected] Dated[protected] from M/s Vijay Sales.
I have been recently approached by your company authorised maintenance service provider M/s. Indo Cool for Annual Maintenance Contract. Upon my confirmation for AMC M/s. Indo Cool sent their technical person to check my window AC on 5th May 2022 which was absolutely in a good condition but he said that the AC cooling is not there therfore we will repair the AC and after that only you will get the AMC.
I had no choice but to agree his conditions and after 5 days i.e. on 10th May two persons came to my house to repair the AC ( Mr. Saini - technician ( [protected]) alongwith one trainee. They repaired the AC and charged me Rs. 3000/- and said me that within 3 months you have to take the AMC. They actually didn't repaired my AC but damaged it completely. And the result of the same came soon after 3-4 days of work. The AC cooling was absolutely not there after 3-4 days. I again started chasing indo Cool on this problem. On 17th May I complained Indo Cool about the same and informed them that being paid Rs.3000/- not even a week is passed and AC cooling is gone?
After continuous follow up with Indo Cool finally on 18th May same technician appears to my home who had repaired my AC. He realized his mistake and soon after he changed the part near the gas cylinder.
Actually this person while doing the repairs had done multiple damages internally to my AC which resulted again after few days.
On 28th June 2022 I again placed my complaint to M/s. Indo Cool regarding no cooling.
This time new person comes to my place and declares that my AC is damaged and cooling coil needs to be changed. He not even completed the job of patchwork and said that the person who had done the job has damaged the cooling coil. He refused to do the job and left us without completing his job. Now Indo Cool is demanding big amount from me for the replacement of part for their mistakes. I have everything documented with me.
I have been cheated by you and your AMC contractor M/s. Indo Cool and their team including trainee. I need justice for this fraud with me. I need my AC in good condition which is been badly damaged by your people. I will take up this matter to the consumer forum/court and social media and news agency if the issue is not been solved within 7 days of this grievance.
Enclosed - Indo Cool bill
Regards,
Paul Fernandes
Was this information helpful? | 
Post your Comment