Blue Star India — Worst Service/AC has gas leak just after warranty expiry

sunil0013

from Delhi, Delhi

Apr 20, 2023

Address:

Rohini, Delhi-110085

I bought Bluestar 1.5 T Split AC last year in April 2022 & was ensured best aftersales service by Croma dealership. The installation was done by Bluestar on very high rates as they said warranty will lapse if we get it installed from outside. The installing person did not have basic knowledge after AC working & was only a Labourer. We got a shock when we found that Bluestar has worst after sales service record & did not even do the complementary AC cleaning service as promised by Croma. The Bluestar person claimed we have to pay Rs. 850 if we want service in the warranty period (this is provided free by every other brand in India). To top it - the gas leak occured just after warranty expired & we have been calling Bluestar Customer care no.[protected] everyday but there is no one willing to attend even if we are willing to pay. I request everyone - NEVER BUY BLUESTAR PRODUCT - YOU WILL WASTE YOUR MONEY.

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Blue Star India customer support has been notified about the posted complaint.

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Comments

Blue Star India Customer Care

from Noida, Uttar Pradesh

Apr 24, 2023

Verified Support

Hi Sunil,

We regret the inconvenience caused and request you to forward your complaint ticket number to us for handling your complaint on a priority basis.

If you have not registered your complaint, kindly call our customer care toll free contact no.[protected] and share the ticket number or write to our [protected]@bluestarindia.com with the below details.

Details Required :

1. Customer Name
2. Registered contact no.
3. Date of Purchase
4. Location
5. Complaint Ticket no (if generated)

We look forward to serving you and promise you our best service at all times.

sunil0013's [Complaint's author] reply, May 4, 2023

The complaint was registered with BLUESTAR but got a call only after 15 days. Is this the way to support your own product. I had to get it repaired through UrbanCompany by paying. I would again say the same - NEVER BUY BLUESTAR PRODUCT.

Blue Star India Customer Care

from Noida, Uttar Pradesh

May 7, 2023

Verified Support

Hi Sunil,

We are sorry that you had this experience. We've taken this as feedback and will forward it to the appropriate team within the company so that they are aware of the issue.