BMW India — Automatic door jamm issue with BMW X1 after aging

I am owner of BMW-X1 2014 registered and having other cars from Merc, Toyota and BMW too.

I have abided to all the warranty rules and guanine service norms of BMW and very particular about all my vehicles time to time checks and service. My vehicles neither exposed to water or heavy heat nor any dusty environment. surprisingly bmw x1 left rear door locked and could not be opened. when i reported this issue to dealership, they have told me to have the latch changed ( without having rca, why the door got locked) and then let me know, whether this will work or not. however, i have received my old latch in broken condition, dont know the reason. what made them to break it….when the it was in ok condition at the time of removal from the door.

This is really shocker for me, anytime anything can happen to your vehicle, despite being serviced from genuine dealership. I want this to be investigated thoroughly. i should be-compensated for this and need assurance that my vehicle will be good to use.Please let me know if any other details required. attached here some photograph sent by dealership to me and also the invoice, they have sent me/which was paid by me. This kind of experience, simply not acceptable and really frustrating, if such problem can occurs, without any external damage and mis-used.