BMW India — Bird Automotive- Service Issues

Address:

Gurgaon Haryana India

1. Have been raising a complaint of excessive engine vibration since last two service but the compliant is left unattended by Harshit who is regularly been the attended to from BMW Bird Automotive Gurgaon Haryana India. His mobile no is +[protected]…name Harshit.
2. Finally I was told that a rubber part on the engine mounting has broken due to which the Vehicle is vibrating….and I had sent the car for the same problem twice.the entire elite of bmw bird automotive could opt figure out it then. It took them 4 days post my blast to figure it out ….disgusting. Vehicle has been returned after 5 days stating that the part is not available…we will call you once it has been received by us and you please bring the vehicle to the workshop.
2. The rear bonnet of the the car has scratches post I ordered a ceramic coating on the car from Bird Automotive….three coatings….this being the second one.
3. Tyre nozzles were damaged and despite repeated requests with Harshit +[protected] the feedback received that as per his service manage the vehicle needs to be bought back into the service centre by the owner for any further assistance or your get locally repaired.
4. Delivery of the car was given to me with almost all the tyres running on bear minimum pressure….and I was what the ###…is this BMW or some ### Chinese car?

I have got the photo of the damaged tyre share with BMW Bird Automotive managerMr Harshit….but the same cannot be uploaded due to size issues.

5. On 21st July 2021 at 12:57 pm a lady called from mobile no +[protected] asking for feedback and n delivery. I told her that I would a negative rating for the same…she hurriedly put the phone down stating that she would get back and talk to the concerned service advisor. ( I have my call record you can verify your employees)

As it happens the call never comes back …hand in gloves…you watch my back I will watch yours…simple.

Thanking you,

Frustrated CUSTOMER
Amit Doger
[protected]