Car number : PY05VD7002
Delivery : May 25 2023
Job card number: KMSS302859
Service Advisor Irshad Mohamed :[protected].
Email: irshad.[protected]@bmw-kunexclusive.in
I observed that Front LHS Tyre damaged. I have sent the vehicle on 4th September for rectification. Until today i have not received resolution and the service team is not giving me a commitment when the part will be replaced.
Until today i have not received status update from the service team and on a daily basis, i have been calling the service team for the status and they have not been able to give me a TAT for my delivery.
is this the way BMW service team operating?
adding at the time of delivery & post-delivery the Alliance secure insurance document, which is covered for the Tyres, radials was not shared by BMW insurance team. post this issue, when the document was fetched by the service team, the insurance which was taken had wrong Tyre id attested in the insurance paper. I'm surprised if BMW can be lethargic on this important document.
Most important - what is the quality of radial Tyre provided by BMW. if the Tyre burst less than 4 months?
DISAPPOINTING
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