BMW India — Bmw - bought / brought me worries

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“BMW”- A name that carries global reputation in terms of quality, luxury and style. Well, not always the case. As someone who bought a 320d with lot of passion and dreams, it has been nothing short of a nightmare that I experienced, which I and my family will not be able to forget for a lifetime.

16 th of September, 2015: It was a day that I looked forward to, a great friend’s daughter’s wedding. Little did I know that it would be a fateful day of my life. My 320 d car burst into flames while on the move on the Pondicherry highway en-route Chennai. My chauffeur, who was the only person in the car somehow managed to get out of the car, soon after which the car spontaneously burst into flames destroying certain important documents and other valuable stuff that lay within. Below are the pictures of the unfortunate incident. As you can see, the pictures speak for themselves. It was, no doubt, Almighty’s abundant grace that my Chauffeur’s life was saved. However, he has suffered an irreversible psychological harm and quit the job subsequently. Had something happened to him, I do not know how I will be able to carry the guilt all through my life. The mental trauma and agony that we all underwent after the incident is beyond comprehension. This is more so, because the car is the world’s most trusted brand, the very reason why I chose BMW over others. Now I feel really let down.

I have had the car checked by the concerned officials and the conclusion is that the fire started inside the engine compartment and there was a problem in the car. I raised the issue with BMW India immediately. Although they responded to my complaint, their stand always has been that ‘the car performed as per series standard and there is no manufacturing defect in the car.’ Thereafter there were multiple discussions and negotiations exchanged with BMW which did not yield any satisfactory results. The thermal combustion happened for no fault of mine. I did everything that I was supposed to do when owning a luxury vehicle. I only let BMW’s KUN Exclusive Chennai to do the regular service and maintenance, as required.
Therefore, either BMW or KUN-Chennai has to give me a reason for this mishap, as I still cannot believe a car can burst into flames for no rhyme or reason. And now that it has happened, I demand a fair compensation for the trauma I went through. I expected that a manufacturer like BMW will be upright in addressing its customers concerns, but to my utter disappointment they appear to be insensitive to my genuine claims and does not care about the disturbance of a customer.

It has also come to my notice that what happened to my car is not a stand-alone case. There have been similar incidents where BMW cars has been involved in fire accidents and BMW has conveniently brushed off its responsibilities.

Planning to spend your hard earned money on a BMW? Beware!!! The consequences might be irreversible!

I call upon your views and opinions on BMW’s ‘not-concerned, not-responsible’ attitude. Aren’t my claims justified?