| Address: | Thane, Maharashtra, 400705 | | Website: | www.bmw.in/in |
I purchased my bmw x1 (Mh 46 ba 1038) in april 2017. The car has about 10.000 miles on it, and it is just in warranty.
As i got a small accident when a dog crossing the road and the front bumper, ac radiator where damaged. I car is in bmw workshop from 16/08/2017 (Last 15 days). I've contacted bmw several times asking what they will do in terms of a trade-in. I'm tired of having this car serviced and out of for days, at times, weeks. I don’t have any other car for my business. There are certain standards that should be met by bmw considering the consumer is paying for the brand name and customer service that is supposed to be associated along with.
I have owned several different cars and never had i single issue with any other brands for servicing of my car for a very small accident case. They said to repair this car will take 15 days but the given time is already gone and vehicle with them only with no work. Now they are telling me to wait for more 15 days because they don’t have parts in hand. From last 15 days the vehicle with them only and then what they doing for these days. Now they are wasting the time and the reason for delaying service because of they don’t have the required parts in hand. How they can say this, person is already waited for 15 days and don’t have other vehicle to use for business. I also request to give another vehicle for meantime to get vehicle repaired. But they are not ready to give another vehicle. I facing lot problems bcs of this service issue. My local bmw service centre is in agreement with my reasoning. However bmw won"t fix anything. My next ultimate driving machine won't be a bmw.
I contact to mr. Darshan pandit (Custome service executive) who is taking care of my car servicing. Infinity cars, bmw workshop turbhe, navi mumbai. India - for this issue, but not replying properly. He told me that i can do the complaint with bmw, as he don’t have any problem. They don’t care of customer problems and try to avoid as much as possible. The dealer said there hands were tied and they could not do anything.
Now i waiting for the final reason for this delay and when i can get my car.
Thank you,
Vijay waghmare Was this information helpful? | 
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