BMW India — service deficiency x1bmw eminent motors

Address:

6 Sugam Society, Rander Road Surat 395009, Surat, Gujarat, 395009

Regards from dr hitesh shah,

Bmw, a renowned international automobile manufactureing co. Has proved it's presence in india.
Well done sir.

I am also a proud owner bmw x1, which i purchased in dec 2016.

Last week, while going yo ahmedabad to surat car suddenly stopped at tollgate. Engine did not started & i have to tow away to nearest vadodara bmw service station. (Date 14/09/2019 4 30 pm).

I got the computerised report & estimated expanse on 16/09/2019 at around 8 pm. (2days!) i approved it replied by mail to go ahead at 8 20pm. (20 min.)

Next day i got a call from service engineer that the new starter is not available in any bmw service center across india & it will take minimum 3 weeks to get it from germany. Period quoted was minimum 3 weeks. (21 days???)

I am consulting surgeon & i have to visit my & other hospitals. It is extremely difficult to find ot rented vehicles & move around.

There was no reply or message from vadodara. I tried & called my surat representative but they were clueless & helpless. They told me that your order is not placed & you have to pay advance against my order. I paid advance of rs. 10000 on dated 19/09/2019. (5 days!)

So total 5 days were wasted & order was delayed. I think this is the way & speed co. Like bmw works.

From my other sources, i came to know that ther are many bmw cars across india (In vadodara, mumbai, madhay predesh) facing same problem. So i definately doubt it as a manufacturer defect exposed in monsoon whether.

I think these are gross negligence in service. Previously during service, a small jumper part was to be placed, it was not available in india, so it was ordered from germany. I have also report that essential replacement parts are not available at service stations.

These happening are definately a negligence in customer service and satisfaction & it should be exposed to social media & consumer's forum.

Awaiting for your response,

With regards,
Dr hitesh shah surat