| Address: | BMW Bavaria Motors, MG Road, Pune |
I have a BMW 5 series 530D M sport model manufactured in October 2015.
My car wiper blades quality has been degraded and not functioning as expected since last year and I am having very difficulty to drive my car due to poor visibility during rains. I went to Pune BMW servicing center in February and informed this to my servicing supervisor which he also verified that wiper blades were gone. So he suggested to change it in next servicing as it was summer season to start and wipers are not required in summer.
Now, due to covid-19 pandemic I got stuck with the faulty wiper blades and been driving my car with poor visibility in rains. I regularly drive on mumbai-pune highway where it rains frequently. I could not even drive more than 50 kmph speed due to low visibility in rains. In city it is more worse visibility in rain due to tail light glares (of cars in front) due to water droplets residues left by faulty wiper on my windshield. I have videos and photos of the windshield while driving in rain which shows the visibility problem.
So, as soon as BMW servicing center reopened after lockdown I took an appointment to change wiper blades and brake pads also. Servicing center offered me to take a 3 years maintenance package which I bought that day for around 185000/- (One Lac Eighty Five Thousand) and they asked me to come back after 2 days for servicing as maintenance package takes 2 days to activate. My maintenance package includes cost of one wiper blade pair every year for next 3 years.
Now, when I went after 2 days for servicing they denied of changing my wiper blades. They said it is working properly. I told them to check again and the technicians again said it is working fine. I showed them the water line left after every wipe on driver side and also wiper noise but they denied changing the wiper. They asked me to pay extra for wiper blade from my pocket and they will change it. This was the most ridiculous suggestion given to me by BMW servicing technicians.
My faulty wiper are manufactured in 2015 and are the one that came with showroom when it was purchased. The official website suggests to change wiper every six months or maximum one year as it is a rubber part and degrades gradually. In what sense a wiper blade will last for five years that is from 2015 to 2020?
After paying a hefty service maintenance package of almost 2 lacs I am feeling cheated by the most luxury brand BMW...Its very sad when a luxury brand BMW does this cheating to their customers when they put so much hard earned money in their cars. BMW has broken my trust in them.
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