BMW India — tsubject: re: a car never delivered.in spite of taking full payment in advance for the last 8 month e car not delivered,

Dear shri. Gishil bose

Gishil. [protected]@bmw-evmautokraft.in

We refer your e-mail of 14th july 2020 to all recipients above wherein you have referred inter alia that quote “we have assured him a car in august based on confirmation from factory and expecting the billing to happen by 2nd week of august from bmw india and is expected to deliver on or before august end.” unquote: except a copy of the mail marked to us we have not received, any assurance either from the dealer or from the principal car company (Bmw). It’s almost 6 months since we have made payment for the car through a car loan from the hdfc, and the car still remain elusive.
The dealer has our full cash and knows that we have nowhere to run and therefore has least intention to deliver the car in a foreseeable future. You must appreciate that i am paying the emis with interest for a car which is still on a drawing board. Up till now the delivery schedules offered have been kept shifting on some alibi or the other and i am apprehensive that the one of july/august referred in your mail to “all” may have the same fate. The national lock down had been over long back and covid 19 is no more a ground to shake off the car dealer's or car company’s obligation to deliver the car, more so when its payment has been enjoyed.. Despite the fact the car ought to have to be hypothecated with the bank for the loan to be approved, etc? I am at loss to guess how the payment landed with the dealer, unless there is something in fine print in the plethora of pages; we have to sign for the loan and the car, to justify all high-handiness later at the customer’s cost.
Now to cut it short, i want a clear documented assurance from you that the car in question will be delivered within a definite time frame and that i shall be compensated for the upfront payment received and enjoyed by the dealer. If it is not forthcoming we shall place the matter before our lawyers and the consequences including the adverse publicity it could generate is all of your seeking.

With best regards
Np antony