[Resolved] Book My Show — In ability of cancellation of movie ticket | |||||
I had booked 6 movcinesquareo to a movie called mukunda murari in Bangalore in a theatre called savitha cinesquare for show which was scheduled on 7 November 2016 but we will not be able to attend that due to some reasons when I made an attempt to cancel the show it is saying the show can't be cancelled. This is total cheating. I lost my 700 rupees on this please I request the bookmyshow people to resolve this issue. Was this information helpful? | |||||
Dec 10, 2016 Complaint marked as Resolved Verified Support Nov 08, 2016 BookMyShow Customer Care's response Hi Ramani, Your view on the situation is very important to us. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
 3 Comments | |||||
Comments
Team bookmyshow you people are just repeating the same stuff whatever that was written money doesn't come for free it was my hard earned which I wasted on a disorganised website like yours!
Reply
I am raising a petition for this Ramani. Please support this campaign and share it with your friends and relatives who feel this is wrong.
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...⇄
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...⇄
I had the same problem today. But case is slightly different. I want to go to the movie that I booked shut not for the date I booked it.
I booked tickets today on their app to watch Thor with my friends. On my first attempt when I had selected date for a Saturday 11th, transaction got declined because of wrong card details. When I rebooked the tickets, the date defaulted to today
apparently which is the 10th. No where in the booking process they ask explicitly to select or confirm the date.
Now they are refusing to reschedule the tickets.
This is a con act by this site. They should ask the customer to explicitly choose a date. What is the poi t of collecting convenience fee when they don't do such basic things during the booking process?
I booked tickets today on their app to watch Thor with my friends. On my first attempt when I had selected date for a Saturday 11th, transaction got declined because of wrong card details. When I rebooked the tickets, the date defaulted to today
apparently which is the 10th. No where in the booking process they ask explicitly to select or confirm the date.
Now they are refusing to reschedule the tickets.
This is a con act by this site. They should ask the customer to explicitly choose a date. What is the poi t of collecting convenience fee when they don't do such basic things during the booking process?
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