Book My Show — Money not refunded and unprofessional behaviour on behalf of the consumer support.

Address:	529/370 KA Rahim Nagar Nai Basti Mahanagar Lucknow
Website:	BookMyShow.com

I booked movie tickets through BookMyShow but didn't receive any confirmation. However the amount was deducted from my account. The site ensured that I would receive a refund within 2-3 days for transactions carried out through upi which is the case with me. This payment was made on October 26th and it has been 12 days since then but I haven't received the refund yet. Customer support is also very poor. I was made to wait on calls for an hour and the calls were disconnected at the last moment.