[Resolved] Book My Show — Refund my amount which u deducted but i didn't get tickets from you

Rohit sawane

from Pune, Maharashtra

Address:	411014
Website:	www.bookmyshow.com

I have booked 2 tickets for movie "Tera suroor" on 17th March 2016 around 9.35 AM for 11.30 am show for the same date at Cinepolis seasons pune through maharashtra bank visa card.They have received the money but i didn't receive tickets.The message i received from them was...transaction is failed bur amount is deduct from my account.I checked with my bank and tried to contact book my show customer service but they are not responding my call.
I am attaching here the snap pics of OTP password received during transction & message of amount deduct from my account.
please refund mi my amount.

+2 photos

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Complaint marked as Resolved

Verified Support

Mar 19, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.