Bookleaf Publishing — I have participated in a readathon and haven't received the promised reward after its completion

I had registered for a readathon for INR 1500 as a 21-days reading challenge. It was mentioned that on the completion of the readathon they will distribute a trophy as well as a book set with a stand depending on the leaderboard. But there is no response even after getting the address. I can't raise any complaint. Also there is no update on the leaderboard.
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I completed the challenge back in February. No trophy and the leaderboard seems to be for a subsequent challenge as my name is not even on it.
I’m also in the same situation, completed the readathon in February 2022 and no trophy. I raised a ticket but then when I tried to view the ticket it says I have no access permission.
I’ve emailed the readathon company and awaiting a response.

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