[Resolved]  BookMyOffer.com / Saturday Sunday Media Internet — Power bank not working refund or exchange

Address:Malappuram, Kerala, 676551
Website:Bookmyoffer.com

I have ordered Mi 20400 mah power bank, but i have received samsung 20400 mah power bank that to total in damage condition.
I booked mi power bank20400 mah of rs. 399 and they added delivery charges rs.149 + cod charges rs.50 and delivered to me with total amount rs.598


I received the product but product was not original and it's not working also.. Within 10 mins power bank goes down...
When i recieved courier and opened the box even it doesn't work and unable to charge 3%. My order no. [protected]is plz take it back as quick as possible. I m trying to call c. Care but no response. I am requesting you to pay my money back other wise i will taken a legal action aganist you
i have submitted complaint regarding this in their website. they have not responded to my complaint
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Jun 12, 2016
Complaint marked as Resolved 
Its not resolved
BookMyOffer.com / Saturday Sunday Media Internet customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2016
BookMyOffer.com / Saturday Sunday Media Internet Customer Care's response
Dear Customer,

We apologies for the inconvenience.We share your details to Customer support team. They will contact you soon. We will make all efforts to meet and exceed your expectations.
Thanks
Complaint comments 

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I have ordered samsung 16800 mah power bank, but i have received samsung 20400 mah power bank that to total in damage condition.
I booked samsung 16800 mah of rs. 399 and they added delivery charges rs.149 + cod charges rs.50 and delivered to me with total amount rs.598


I received the product but product was not original and it's not working also.. Within 10 mins power bank goes down...
When i recieved courier and opened the box even it doesn't work and unable to charge 3%. My order no. [protected] is plz take it back as quick as possible. I m trying to call c. Care but no response. I am requesting you to pay my money back other wise i will taken a legal action aganist you
i have submitted complaint regarding this in their website. they have not responded to my complaint

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