BookMyShow — amount debited but no tickets booked

I was trying to book 3 tickets for joker on 13th october for the next day and i selected the google pay option to pay for the tickets. It showed me a timer during which the window got closed but i received a message from bookmyshow to pay the amount from google pay. Thereby i made the payment and it was successful but i saw no tickets were booked.
My upi transaction id is[protected]
There has been no refund of the money since i have not got any tickets booked but paid for the same.