BookMyShow — Amount paid but no tickets

Hi, I have booked tickets for Most Eligible Bachelor movie for 18th October 2021 at Sri Satya Bhaskara Picture Palace manuguru. After paying the money for 4 tickets the amount has been deducted but I did not receive the tickets either through sms or whatsapp or email or in bookmyshow app. I have approach the theatre and asked about the same but they said that they donot have any information. Hence, I had to buy the tickets again to see the movie
I have tried raising a complaint but got a reply that the amount will be refunded back within 7 working days. It's been more than 15 days and I still didn't receive the money.

Please find my details below:
Mobile number [protected]
Email Address: [protected]@gmail.com
Amount Paid : 365.84