[Resolved] BookMyShow — booked tickets for friday and got it for sunday | |
I booked tickets for friday at pvr ecx mall, but the app crashed after the payment, and now i have a ticket on sunday with different seat How is this possible? If i cancel the ticket the cancellation charge is too much, for an error that is not mine. But i do not want cancellation, i selected friday, different seat and i want what i selected. If you cannot provide that i need full refund without deduction of service charge because this service is beyond fail. A deduction here is equivalent of shopkeepers dropping your eggs intentionally and asking you to pay for it. I contacted the customer service team, they said it was not possible to refund or exchange, and after the case was closed, they cancelled by their side. Now i don't have a ticket, no refunds received and probably the cancellation charge will be deducted. This is extreme customer harassment. Was this information helpful? | |
Aug 14, 2019 Complaint marked as Resolved Verified Support Jul 05, 2019 BookMyShow Customer Care's response Hi, We sincerely regret the level of discomfort you have faced while transacting with us. As per our findings, there was no discrepancy at the time of booking tickets. Please share your contact details via [protected]@bookmyshow.com so that I can have this looked into. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |
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