[Resolved] BookMyShow — Cancellation and customer service

narasing_n

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400049
Website:	www.Bookmyshow.com

I have booked tickets on www.bookmyshow.com on 6th april 2016 vaule inr 1779.98 booking idwkf733k, due to certain reasons i have to cancel my ticket but they says, i cant' cancel tickets or transfer to my wallet or no refund, i have mailed but no response when i call customer care they disconnects and put on hold for very long time. Is it right part any company/website to say no cancellation/refund/transfer to wallet, it is my money how can a company say that you have no option but only suffer. This is not fair on their part to at least they are least bothered to reply to my mails.

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Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi, Your concern is very important to us. We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold. Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end. Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed. Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets. Assuring you of our best services at all times. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Comments

Aa495413

from Mumbai, Maharashtra

My BookMyShow account Is Blocked you need to unblock my account. I want to book a movie ticket.

BookMyShow Customer Care's response, Apr 17, 2016

Verified Support

Hi,

We know this must have caused you trouble. Please accept our apologies for it.

Please share the contact details (contact number and email id) entered while registering at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.