[Resolved] BookMyShow — Cancellation of tickets

Shashank Manakonduru

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi my name is shashanka. am from hyderabad and i booked tickets for the movie "hamari Adhuri kahaani" today i.e..,[protected]. unfortunately we got an emergency and want to cancel our tickets. and BOOK MY SHOW refused it. for this we lost total amount of 684.54 rs. i called to the customer care executive still there is no proper reply from them. I demand them to repay my amount excluding taxes. Regards, SHASHANKA MANAKONDURU.

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Complaint marked as Resolved

Verified Support

Aug 24, 2015

BookMyShow Customer Care's response Dear Customer, Our team tried contacting you couple of times, but couldn't get through. We do understand your view and would have loved to help you out, if a cancellation or change in your bookings was possible. Once a transaction is confirmed, the seats are sold at the cinema's end, we being a ticket aggregate, have to abide by the rules laid by the cinemas & cannot make any changes in your booking. These tickets can be gifted/authorized to your family/friends and you could bring a smile on their face. For any queries, pls write to us at [protected]@bookmyshow.com or LIVE CHAT with us. Regards, Amreen