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BookMyShow — Can't cancel Tickets

I had booked 2 tickets for Spiderman No way Home on 15th December, 2021 for Sunday ( 19th December, 2021). At the time of booking tickets cancellation policy was available.
But today when I am trying to cancel my tickets they are showing me error.
Also when i tried to log in to their website through my phone no ., they are not letting me log in.
The support center is also not giving me any reply.
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