[Resolved] BookMyShow.com — Online Transaction Failed & SMS & Email confirmation delivered 2 hours later

sushma.naveen

from Bengaluru, Karnataka

Address:

Bangalore Urban, Karnataka

Hello Sir/Madam, I had booked 3 Tickets pnline through bookmyshow for the Jurassic World show at 12:55 in INOX SWAGATH MALL Bangalore on July 18th 2015. The transaction was made at 11:20 AM but I got an error saying 'Transaction Failed'. Bookmyshow was very slow that day and when I got error couple of times so I went and directly booked the Movie tickets from the Theatre. My booking details are as below :- Booking ID :- 124796 Mobile # [protected] I then get the SMS & Email Confirmations from Bookmyshow which is past the movie start time. How can this happen when I had got the Transaction Failed error Online. I am enclosing the snapshots of the SMS & EMAIL Delivery times.. Please see that email was delivered at 12:56 and SMS at 1:13 while the movie was starting at 12:55 I tried to reach the Customer care (over phone) and also through Chat but No body helped me instead they said that they have sent the sms and email on time. I also sent them the screen snapshots which showed the time on my mobile and also on gmail when the booking confirmation was received If required, I can also scan the movie tickets that I went and bought in Person as the transaction through bookmyshow failed. I request that I get my entire amount credited to the Account asap. Thanks Sushma

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Complaint marked as Resolved

Aug 18, 2015

Updated by sushma.naveen Hello Sir/Madam, I had booked 3 Tickets online through bookmyshow for the Jurassic World show at 12:55 in INOX SWAGATH MALL Bangalore on July 18th 2015. The transaction was made at 11:20 AM but I got an error saying 'Transaction Failed'. Bookmyshow was very slow that day and when I got error couple of times so I went and directly booked the Movie tickets from the Theatre. My booking details are as below :- Booking ID :- 124796 I then get the SMS & Email Confirmations from Bookmyshow which is past the movie start time. How can this happen when I had got the Transaction Failed error Online. I am enclosing the snapshots of the SMS & EMAIL Delivery times.. Please see that email was delivered at 12:56 and SMS at 1:13 while the movie was starting at 12:55 I tried to reach the Customer care (over phone) and also through Chat but No body helped me instead they said that they have sent the sms and email on time. I also sent them the screen snapshots which showed the time on my mobile and also on gmail when the booking confirmation was received If required, I can also scan the movie tickets that I went and bought in Person as the transaction through bookmyshow failed. I request that I get my entire amount credited to the Account asap.

Aug 20, 2015

Updated by sushma.naveen Venki, did you try to reach out to bookmyshow customer care ? what did they say ?

After I put my complaint in this website, I have been getting calls from different numbers stating they are calling from bookmyshow.com customer care and asking me to share my credit card number so that they can refund the amount. I am not sure about the authenticity of the caller, so I havent shared it yet.

Anyone else got similar experience.

Verified Support

Aug 20, 2015

BookMyShow Customer Care's response Hi Sushma, We know this must have caused you trouble. Please accept our apologies for it. As per our telephonic conversation today (20th August, 2015) we are in process of refunding your transaction. The amount of Rs 985.50 should reflect back in your account once the amount is processed from our end. You will be notified via a message about the refund. From then it would take a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] We also have the Resend Booking Confirmation on my website which can be used in case of not receiving the confirmation details. Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Comments

Vikcy2905

from Bengaluru, Karnataka

I also faced the similar situation. We booked four tickets on 16th in bookmyshow portal and received message saying that your transaction got failed. Based on that we went to the theater personally and booked. However after some time received mail that your transaction booked.

These kind of transactions are not fair. Need someone to help me. May pl send mail to venki.[protected]@gmail.com