BookMyShow — Delay in issuing ticket and processing the fund.

I had initiated a fund transfer via Gpay on 4th February 2023 for a show at 9:30 PM at Zeenath theatre, Aluva, Ernakulam. For a long time it was shown to be processing. Since we had the show in an hour, we booked with an alternate account. We didn't, t receive any confirmation/mail/ticket for half an hour. Later after around 45 min, the amount was deducted from my account which I received as mail and which I overlooked as I was on my way to the show. I tried calling them as soon as i noticed. But, unfortunately they have no numbers to be contacted.
Later, I sent them a mail pointing out the issue, but they deny any refund.