BookMyShow — Denied entry to cinema hall

I booked 2 tickets on 15.10.2022 for movie kantara at piccadilly sec 34 chandigarh for a show of 11:10a.m. due to some unforseen circumstances, i reached hall at around 12:30p.m. then when i showed my online booked tickets to the person checking tickets, he said that he was unable to scan my tickets. Then i contacted the manager over there and he said same. I asked them how can i be denied entry when the show was still going on. But he said that i can claim refund later as he was unable to scan my tickets. I even raised this query in bookmy show app but didn't receive any positive reply. Kindly resolve this issue and refund me my charged amount, since i have paid for the show which i wasnt allowed to watch due to whatsoever technical error of ticket checker staff or manager over there.