BookMyShow — Mismanaged music event

Address:	Mumbai City, Maharashtra, 400049
Website:	BookMyShow.com

Hereby, i would like to bring into your notice that recently there was an event held in mumbai a. R. Rahman berklee school of music scholarship at st. Andrews auditorium bandra (Mumbai). This event took place on the 19th of may 2016. I received a newsletter email from bookmyshow regarding this event on the 14th of may 2016. I tried registering myself for the event the very next moment after i received the email. I logged into my bms account & there was a link where we had to register for the event, but unfortunately i was not getting redirected to the page where the customers had to register. The same evening on the 14th of may i called up the bookmyshow customer helpline number & i was taken a back when your call centre executives were not aware of such kind of an event happening in mumbai & they were not able to help me with my bookings. On the 18th of may i visited the event venue in the evening and i was informed that the box office will be opened on the 19th of may at 8:00am by one of the event organiser and so i was present there in the morning to buy the tickets at 7:00am. Then i was told to come 2 hours prior to show and collect the tickets if there were any cancellations. I was made to stand in a line for almost 2 to 3 hours and finally the tickets were given out at 7:15pm.
This was one of the most prestigious events and it was managed very badly by bookmyshow team, there was no proper guidelines or co-ordinates given to the event managers, this indeed creates a shameful impression about our people who are starnded in a que to get free passes!!!... And if the registrations and the seats were sold out within 30hrs when the bookings were opened then why were the registrations on till the 16th of may?. Why were more than 80-90 seats empty?. Why are customers being fooled?.