[Resolved] BookMyShow — Money not Refunded

kgera

from Pune, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi Team, This is regarding 2 tickets which I booked on 21st Dec 2013 for Dhoom 3 at Movietime: Dharam Palace Mall for 6:00 pm show. But at the time of booking i didnt got any confirmation neither on sms nor on email and money was deducted from account and at around 8:30 pm i got sms regarding booked ticket and that was of no use to me. please find the booking details : Booking ID : MTND[protected] Seats : PREMIUM-J10, J7 for DHOOM 3 on sat, 21 Dec 2013 6:00 pm at Movietime : Dharam Palace Mall (AUDI 2) Also I spoke to customer care executives and they raised a incident no(Incident:[protected] for the same. And today it's exactly a month but till now i haven't received my money and every time i call them they say that its in process and they are not even telling me how much time will it take to get resolved. Please help me out and refund my deducted amount. Email with which i communicated with them is [protected]@gmail.com Kapil gera [protected]

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Complaint marked as Resolved

Verified Support

Feb 03, 2014

BookMyShow Customer Care's response Dear Mr. Gera,

As per our telephonic conversation, the refund for your transaction on 21 Dec 2013 12:33 PM for the show on Dec 21 2013 6:00 PM at Movietime: Dharam Palace Mall for the movie Dhoom 3, is being processed from our end. The entire amount of Rs. 344.94 /- amount would reflect in your account within 15 working days.

For future transactions, we recommend you to sign in while booking your tickets. This would save your booking details in your 'Booking History' which is a very useful feature for all our registered users. You can also use the 'Resend Booking Confirmation' option on our website. Wherein all you need to do is enter your email id and contact number entered while transacting and hit send. The confirmation email/sms would be resent to the contact details entered while transacting.

We appreciate your patience while we were reviewing your concern and look forward to providing you a enhanced ticketing experience soon.

For any queries please write back to [protected]@bookmyshow.com, Call[protected] or chat with us and we would love the opportunity to help.

Thanking you,
Team BookMyShow

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Comments

koushikmakam

from Bengaluru, Karnataka

Hi,

I had booked a ticket any the money got detected but i later received a msg telling the booking was un-successfully but my money is not been credited

Let me know when the money will be credited to my account

Koushik
[protected]