BookMyShow — Movie Tickets refund

I had paid for 3 tickets on 6th of March for the movie 'The Batman'. ( scheduled for 7th March 2.25pm). The money was deducted from my bank through Google pay, but the transaction failed to process from bookmyshow's end due to server issues. It's already been 10 days and I still haven't got my refund yet. Please resolve this issue as soon as possible.

Thanks
Prithwiraj Bhattacharjee