BookMyShow — No customer service

Worst customer care support ever. I tried to reach customer care for the past 3 days. Waited in queue no 1 position for 4 hrs but no response. Is that line even working?? I seriously don't understand how much time it will take to pick call for 1 st person.You just want our money and provide 0 support. The chat option with customer support is utter waste. No one is there to reply. Do you even have any customer support executive working or simply play a recorded message for hours till we hang up??
I also sent a mail asking to cancel the ticket a day before the movie and the reply came next day after the movie saying that it cannot be cancelled since it's past showtime. Is that my fault ? If your customer service is pathetic, why should consumers suffer? I tried everything possible to contact your customer support and stayed in call for hours but it's useless and absolute waste of time and money. Pathetic customer service I have ever seen.