[Resolved] BookMyShow — No facility to change the wrongly chosen day for the show | |||
Hi: The worng date for the movie show has been chosen and hence wanted to change the date. However, this is unfair that we cannot change the date for the movie show. We are not asking for refund but just a change of date. Some action must be taken about it. We rely on such websites and not having such facilities makes us think for using this again ever. I hope something must be done to resolve my this cocnern. Rachana Was this information helpful? | |||
Nov 14, 2016 Complaint marked as Resolved Verified Support Oct 14, 2016 BookMyShow Customer Care's response Hi Rachana, Your view is important to us! We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service. But when you make a booking thru BookMyShow, we display the seat numbers a minimum of 3 times ( while selecting the seats, the order summary page, and the payment summary page) to avoid selecting the wrong seats The tickets that get blocked by you on the app/website are blocked simultaneously at the cinema too and are deemed sold. Since we are a ticketing aggregate we have to abide by the policies put forth by the cinema, which is : tickets once sold cannot be exchanged, canceled or refunded. Hope you understand us! Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||
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We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.