BookMyShow — No news about refund for cancelled show by theater

My booking id 1) WXQX7JQ and 2) WNK438H was cancelled by cinema on april 1st.But still now i doesn't receive any refund confirmation email or sms from bookmyshow. Kindly do the needful asap.Also no active customer support.No contact number provided.Bookmyshow chat facility is the slowest not live one.This gross violation of law under consumer protections act.
Even when i submitted contact form no use.
Even after 4 days, for the show that was cancelled by the theater i still doesn't receive a single info about my refund.I tried many ways to contact but no response.