BookMyShow — Not cancelling my bookings and also worst customer service support

Address:

Pune

I booked a ticket and i wanted to change my seat or else cancel the tickets bot their is no customer care no provided in the app. An after searching on Google i found on no.. i was on waiting for 30 mints.. in this time they end my call twice before answering.. then i was in waiting queue nd answering machine was saying u r caller no one but even after 20-30min no one answered my call. If they don't want to give any support then why they are running such company. Attached one screen shot of call waiting duration. I wonder is they are seriously handling any customer or not . Cz that answering machine was saying that i am caller no. One in queue the are they talking to someone from 20mims😳?