BookMyShow — Offer benefit not refunded even after several call to customer care

Address:

Mumbai

Movie cancelled by theatre date: 25-Nov-2022
Theatre Name: Inox: GSM Mall, Hyderabad
Booking amount was: Rs. 461
Refunded connivence fee: Rs. 61
Balance amount 400 which was applied in my SBI elite card is not getting in any form of return.
I am writing this complaint as after several call to bookmyshow customer care my 400 offer as gift voucher not releasing. In every call they are giving a commitment like they will release it within 24-48 hours but nothing happening.