[Resolved] BookMyShow — Payment refund issue

vinod 143

from Chennai, Tamil Nadu

Address:	560049
Website:	www.bookmyshow.com

On 7 april 2016 we booked 2 tickets to sardar gabbarsingh movie booking id no-wtzw5dz&confirmation no-4134533 seat no-l15, l14 but we not any sms confirmation.
But our account debited of rs-682 to book my show. We took ticket print from system&went to movie but same seat another persons arrived we dont know what to do, we asked some related person but no proper response they told to complaint to bms only. We waited till 9.30 night on yesterday its very irritating.
I already attached by ticket print, so please check it &help us to refund our money to our account.Please help us asap

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Complaint marked as Resolved

Verified Support

Apr 17, 2016

BookMyShow Customer Care's response Hi Vinod, We're sorry to know about this instance and would have loved to help you on this but unfortunately wont be able to do so. We do see that you have successfully booked your tickets for Sardaar Gabbar Singh Gopalan Grand Mall: Old Madras Road for a show on Apr 8 2016 6:45PM. Once you book your tickets on our website/app you receive a confirmation SMS and email on the contact details entered while transaction. Your contact details are different from the one entered while transacting and hence the conformation details did not reach you but the details entered while booking the tickets. Our website and app does allow you the opportunity to check the details entered before you willing proceed to pay. Tickets at this cinema are to be collected post showing the email confirmation print out. We would be unable to help you in this case as there seems to be no error from our end and tickets for this transaction are collected. Providing our customers with the best of service has always been our aim. Hope you understand our point too. Hope this addresses your query and resolves it We can be reached at [protected]@bookmyshow.com LIVE CHAT or mobihelp. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.