[Resolved]  BookMyShow — Refund not provided after failed booking

Website:

Bookmyshow.com

On 15th April I tried booking KGF 2 tickets and paid ₹1240.48 through UPI but the booking was shown cancelled even though the money was charged. The website stated that I'll get my refund within 5-7 working days but still I haven't recieved my refund amount yet. I've tried to connect with the customer support of bookmyshow but still the amount haven't been refunded. They said that they haven't recieved the amount and to check with the bank. After looking through all of this the bank replied that the transaction is successful and money is with bookmyshow. Is this the kind of experience you'd want from bookmyshow after getting robbed of hard earned money. Following screenshot is the confirmation by the bank. Please refund my money immediately.