BookMyShow — Refund not provided for Cancelled show

Address:

Cross road mall, Rourkela

I had booked a movie ticket for 5 members for 21st November, 2021 which got cancelled by the Cinema due to less audience. I still have not got a refund as I write this complaint, which is more that 7 days. They have already exceeded the estimated days for processing the refund which they claim to be 5 to 7 days.

Below are the rest of the details:

The movie name - Ghostbusters: Afterlife. (12:10 pm)
Date - 21/11/2021
Movie Theatre - CineCaarnival, Cross road mall.
City - Rourkela
Amount Paid - Rs 1159.30
Payment method - UPI
Booking date and time - 21/11/2021 (10:06 am)
Booking Number - RKCN-000BD2-002344

Thank You