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BookMyShow — Refund not received even after 14 days

I have booked 4 tickets for ETERNALS on Bookmyshow on 5th November 2021, unfortunately tickets not booked and amount debited from my account. And I have an email from Bookmyshow that refund will be made with 5-7 days. No response from tele team and app support. Now it's more than 14 days.
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