BookMyShow — Refund of the cancelled show.

Address:

Shyam Mohan, Desom 30, Near Railway Station, Angadipuram (PO), Malappuram, Kerala 679321

Booking ID : WQB32GT
Date : 06- November 2021
Show : 10PM
Movie : Annaatthe
Theatre : Silver Hills Cinemas, Thodupuzha, Kerala.

It's on November 6 2021 I booked tickets through Bookmyshow app. The show was cancelled and it's not informed by Bookmyshow. No messages were recieved about the cancellation of show. I reached there at the theatre and they told me that the show has cancelled. The only option I had was to simply wait for my money to get refunded. As per BookMyshow policy I waited for 5-7 days and checked my account. No amount was credited to my account.

I tried contacting Bookmyshow many times. Don't ever say you have live chat facility. I waited for hours for a reply and nothing came as reply. No response at all. Then called customer care, I was on waiting list, waited for my turn, and I reached as caller 1. Again I had to wait for few minutes and it's okay for me. Cause it's my money. All of sudden the call got disconnected. Such a cheap trick it seems.
Haven't yet received any call back. After that i kept contacting you through the mail "[protected]@bookmyshow.com"
They informed me that they'll investigate the issue with the Theatre, it's been more than a week and haven't yet received any reply about so called investigation.
Since the tickets booked, It's been more than a one and half month. It's disgusting.