[Resolved] BookMyShow — Refund was not initiated and no response. | |||||
Hey guys... Please Don't Book Any Online Tickets From BookMyShow.com Am telling you this because I Have experianced the Fu...ing Situation With these @bookmyshow.com Guys... Might Be Lenghty But its Worthy... I have Booked Movie Tickets For GooseBumps on 3rd November 2015 for 10.30pm Show at PVR BanjaraHills...the amount of 674.40Rs were Deducted from the my Bank Account But No tickets were Generated... I Lost the Show...didn't Watched that Movie :( When I messaged them, These Guys said that "They have Initiated Refund of Rs.674.40/- On 4th November 2015 and The Same Amount Will Be Reflected to your Bank Account Within 10Working Days".. When I asked them to send the Transaction ID of Refunded Amount they never Replied me for 3days... When I asked them With Bit Anger they Have Given Me Transaction ID.. Its been 20Days Now...No Such Amount Got Credited in My account... When I tried to Call the Customer Service Number, It says " Please Stay On the Line, All our Customer Care Executives Are Busy Serving Other Customers.Your Call Will Be Answered Shortly"...But till Now I didn't Got answered...I tried For 10times and lost My 78Rs Balance for waiting my Call to Be answered... These people Charge us Service Charge and Never Give the Service to The Customers... AND ONE MORE SHOCKING THING IS THAT THEY HAVE GIVEN FAKE/INVALID TRANSACTION DETAILS... :( If you are Booking Tickets from @BookMyShow then Please Be CareFull... Try to Avoid These Guys As Much As Possible... It might be just Small Amount...But its A Matter of How Good Service they provide to the Customers... Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Nov 23, 2015 BookMyShow Customer Care's response Hi Mohammed,
Your concern is important to us and we will surely help you with it.
We are sorry to know about the trouble this instance has caused you. Providing you with the best of service is always at heart.
The transaction failure that you faced could be due to temporary network fluctuation.
As the amount is processed for a refund, from then it takes a maximum of 5-7 working days or 10 working days in case its a nationalized bank.
Please check your updated bank statement after the given time and let us know at [protected]@bookmyshow.com LIVE CHATS or via mobihelp.
We were unable to trace any details of your transaction with us. Please share the exact contact details entered while transacting with us here. We'll leave no stone unturned to help you Mohammed.
We would love the opportunity to assist you.
Thank you for being our valuable customer.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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