[Resolved] BookMyShow — regarding failure of booking ticket and refund

ssjensheer

from Aluva, Kerala

Address:

Thiruvananthapuram, Kerala

I have booked my ticket for the malayalam movie "How Old are You" from Vtracks theatre, kadinam kulam, trivandrum on 26may 2014 at around 3PM.My transaction was not successful but there was a deduction of 209.44 ruees from my account. I used SBI ATM debit card for booking the ticket. I didnt get any confirmation message or mail regarding the same. Please refund the deducted money into my account.So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats. Details as follows: Account number : [protected] Name : Jensheer S S Contact number: [protected] email id : [protected]@gmail.com

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Complaint marked as Resolved

BookMyShow customer support has been notified about the posted complaint.

Verified Support

May 31, 2014

BookMyShow Customer Care's response Dear Mr. Jensheer,

We regret the inconvenience you faced while transacting on our website.

Our database reflects one unsuccessful transaction on 26 May, 2014 for the movie How Old Are You (Malayalam) and for which your tickets were not booked.

Also, the refund for the mentioned transaction is been initiated from our end on[protected] at 18:23:36 and the amount would surely be reflected in your account within 10 working days.

The reversal reference code for your unsuccessful transaction is[protected].

Kindly quote the above mentioned reference code to your card issuing bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement at [protected]@bookmyshow.com in case of any discrepancies.

Thank you for kind co-operation and patience.

In case of any more assistance please feel free to write us at [protected]@bookmyshow.com or you can contact us on[protected] we are just a call away or you can even chat with us.

Thanking you.
TeamBookMyShow