BookMyShow — Ticket cancellation and refund of Booking id- WH5L3FP

Booking id- WH5L3FP

I had booked ticket on Nov 5th, 2021 around 10am for show Time next day 11 am but unfortunately by mistake i have booked ticket for Nov 5th instead of Nov 6th, 2021. As soon as i realised this mistake, i immediately contact to Book my show customer support but they are help me and told me the cut off time has passed. I put question that it's book my show fault, the show time updated on late just before 1 hours before the show time start. I had requested many times to their customer support but they are not hearing. They denied my refund request. Please help.