[Resolved] BookMyShow — Ticket cancellation

YogeshJ1288

from Karad, Maharashtra

Address:

Pune, Maharashtra

Hi, I have booked tickets for wrong date. I called bookmyshow customer care just after 10mins of booking. I asked them for a process of cancellation, but they don't have any such process for cancellation. I read the FAQ of cancellation of tickets on there website and the answer mentions same thing. But I have concern regarding this, If they have a process for booking of tickets, then there should be process of cancellation of tickets. If they are updating some database of cinema for reservation done by online ticket booking, then they should be able to cancel the same. They should have this process from when they started this website. I am just amazed they don't have this process till now. They can mention that we can cancel the tickets before 24 hours of actual show time. I am loosing my Rs. 800/-, they are saying go to cinema and sell those tickets to someone. Is this the correct way? If Customer has this much amount of time then why they book tickets online. Need feedback regarding same. Thanks, Yogesh

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Complaint marked as Resolved

Verified Support

Apr 15, 2014

BookMyShow Customer Care's response Dear Mr. Yogesh,

Your feedback is very valuable to us and helps us enhance your ticketing experience. Once a ticket is confirmed on our website, the seats are sold at the cinema. We being a ticket aggregate cannot cancel or exchange a confirmed transaction.

We will certainly consider your feedback, since providing you a good customer service is always at heart.

Once again, we thank you for taking the time to share your view with us.

Regards,
Team BookMyShow