BookMyShow — Tickets were cancelled but not initiated the refund

Hi this is with regards to the movie tickets which I had booked. The show was at 8.20 am today morning. Yesterday I received a call from pvr saying that my tickets were cancelled by then due to some technical glitches and I was told to not come today for the show. However, I haven’t received any mail communication from them still now for the same. When I checked the same with book my show executive they told me they don’t have any update regarding this. I don’t know what to do.
Please help me resolve this.
Please find the ticket details.
Ticket id - 5b9b16b4974a