BookMyShow — Wrong info

Yes people believe BookMyShow to be the to-go place to book tickets for all kinds of entertainment events. It was so for me until recently I faced a weird situation. I had booked a show with BookMyShow and while booking the tickets the location for the show was VimanNagar and I booked. I also received a conformation for it about the reservation. To my disappointment when I reached the venue, I was told that the show is happening at some other branch of the same chain. Of course I missed the show because I wasn't informed about the location #misleading. This incident happened like 3 months back. And ever since I have been speaking to the customer care which in itself is a torture as it takes an hour to connect with them. Baring the loss for the which happened because BookMyShow not mention the exact location on Whatsapp, it's pathetic that it does not even have a proper system in place to address customer issues. It's no more about the show but the way they fool people. #poorcustomerservice