BookMyShow — Wrong payment and confirmation

jifin

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 682007
Website:	in.bookmyshow.com

Had made a transaction for today's(16th april, 2016) show, but by the glitch in the application, it got booked for yesterdays(15th april, 2016) show.i had tried to contact lot of times in order to have a cancellation, but was not getting connected to them.mailed many times as before the show start, but didn't get a reply till now.now as got connected through call and now they are saying like they wont be having an authority to initiate the refund with certain rules and regulations as the show is gone.

such a waste customer service, i demand for a refund

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Comments

BookMyShow Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

We being aggregates, post the transaction is successful, have zero authority for the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.